Snippets

When using any Text Editor in CodeSmith Insight, you have access to Snippets.

Snippets

Snippets are a quick and easy way to reduce the typing of redundant content over and over. A snippet can be anything from a short phrase to a complete message body. To use a snippet, just type the snippet key followed by a back-tick (`), and the key will be instantly replaced by the snippet content.

Users may have personal private snippets, as well as public snippets that they share with other users.

Variables

The snippet system is more advanced that a string replacement. Snippets have access to variables that can be used to dynamically populate their content. These variables include simple things such as "username", "useremail, and "now", as well as case specific data such as "casetitle" or "caseproject". This means that if you use a snippet while responding to one case it can yield a different result than using it while responding to another.