Responding to Cases

With all forms of customer communication being aggregated into one location, it has never been easier to stay in touch with your users.

Complete Email Client

CodeSmith Insight is a complete communication tool that allows you to use email to carry on a conversation with your users. The Insight email client is built into the website, allowing you to access it from anywhere. This is a complete email client that includes all of your basic email features, as well as HTML content, embedded images, attachments, and more!

All Cases are the Same

After a case is created in the system, you can then respond directly to a user regarding that case, and then go back and forth from there. Please note that Insight does not discriminate against different case types, responding to a crash report is no different than responding to an inbound email. Also, Insight allows you to communication with more than one user at a time. For example, you are able to send a single notification to all users experiencing the same bug, letting them know it has been fixed!

So again, CodeSmith Insight enables you to communicate directly with your users!